CHARGEBACK AND REIMBURSEMENT POLICIES
Greatek Technologies NV is responsible for the REFUNDS or CHARGEBACKS that any person makes in relation to a payment processed by Greatek Technologies NV and its processors at the request of Commerce. These policies explain the procedure to follow in case of CHARGEBACKS.
A CHARGEBACKS occurs when a person asks the issuing company of their credit or debit card to cancel a
transaction that has already been approved. Causes related to a CHARGEBACKS:
- The cardholder is unaware of the transaction.
- Unauthorized use of the cardholder's card.
Among the most common reasons to request a REFUND are:
- That a USER uses several cards without them being the same.
- Use of stolen cards making fraudulent use of them.
In the event that THE USER wishes to request a REFUND, he must request it in writing via email: firstname.lastname@example.org, mentioning his data or calling +1 (786) 261-0998.
Greatek Technologies NV is not responsible for the collection of tickets. International that may be caused, we invite you to make sure with your service provider before making any calls.
Greatek Technologies NV is obliged to respond to the request of THE USER in a period not exceeding 24 hours from the moment he receives the corresponding request, when accepted by Greatek Technologies NV the REFUND will be made to the bank account.
Greatek Technologies NV is not responsible for extra charges for REFUND concepts that may be caused by the bank.
It is important to emphasize that a Chargeback results in a process that is not internal to Greatek Technologies NV, but rather to the processor, which can cause a REFUND penalty.